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History
Web Africa is a multi-award winning, privately owned internet service provider (ISP)
that provides broadband internet access and hosting solutions for local and international
clients. Founded in 1997, Web Africa has continually pioneered the industry with
first to market ADSL innovations.
Their expertise in operating multiple hosting clusters and automated solutions has
resulted in a year-on-year growth of over 70%, making them the 2nd largest hosting
provider in South Africa.
With over 30, 000 subscribers, 125 employees and offices in Cape Town, Johannesburg
and operations in the USA, the companies’ top-quality support infrastructure has
been lauded by customers as one of the best in the industry.
Partners
Smartcom recently invested in Web Africa, taking up a 30% stake in the company.
As an experienced operator in the mobile telecoms space, the Smartcom consortium
brings additional management and industry expertise to the table, allowing the company
to expand further on their offerings while also launching its own network.
Web Africa is a member of the Internet Service Providers Association of SA (ISPA)
and has strategic partnerships with Telkom, Internet Solutions and Teraco
Culture
The company’s young and dynamic culture has created an ideal environment for creativity
and innovation. They actively attract top technical talent through their unorthodox,
Google-style work ethic, which enhances customer service and encourages a low staff
turnover.
Research and Development
They invest significant resources in research and development, and their ethos of
innovation has led to the development of many of their own technologies such as
the prepaid ADSL and DSLSecure (an effective measure against bandwidth theft and
hacking), a first to the SA market.
Web Africa provides solutions for corporate, small and medium enterprises, home
users and resellers. Their products include shared hosting, dedicated servers, dial-up
and ADSL Internet connectivity. They also have one of the strongest reseller programs
in SA.
Social Responsibility
Though not dictated to by quotas, Web Africa endeavours to make black economic empowerment
(BEE) a priority, and currently has an approx 60% non-white staff complement. Many
of their customers are black-owned businesses, and, by providing IT services and
the necessary infrastructure and training to expand, they are actively supporting
the growth of many self-owned BEE companies.
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Matthew Tagg
Founder and CEO
Bsc (CompSci)
Matthew founded Web Africa in 1997 while in his matric year, that supported him
through his studies at UCT and afforded him the ability to learn the basics
of business and customer relationship management.
Under his leadership the company has enjoyed significant growth and
pioneered innovative technologies within the South African market.
In 2007, while MD of Web Africa, Matthew co-founded Teraco and is
currently a non-executive on the Board. He was also nominated as a National
Business Awards' 2009 Entrepreneur of the Year and is a regular
speaker at industry events.
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Rupert Bryant
Chief Operating Officer
Rupert joined Web Africa in 2003 as the second staff member and
assisted Matthew in building the company to where it is today.
His ambition and results-orientated level headedness have been
invaluable assets and key drivers in the company's success.
Prior to Web Africa, Rupert ran his own web solutions business
specialising in web development and hosting and has
accumulated 10 years of experience in the IT industry.
An avid mixed martial arts fan, and a currently undefeated
amateur competitor, Rupert also holds his Western Province
colours in submission wrestling.
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Garron Boshoff
Chief Financial Officer
Chartered Accountant (SA)
Garron joined Web Africa in 2009 and is responsible for the
company's financial strategy and day-to-day financial and
accounting operations.
After completing his auditing articles with Ernst & Young in
1999, Garron worked in London at Deutsche Bank Global Equities.
On his return to South Africa in 2002, he gained extensive
experience in various listed and unlisted financial services
companies.
Garron enjoys spending his free time outdoors, either cycling,
surfing or sailing. He also spends as much time as possible
with his family.
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Nick Zografos
Non-Executive Director (Chairman)
Chartered Accountant (SA)
Nick spent five years in financial and executive roles in the
telecommunications sector in South Africa after completing
his auditing articles with Price Waterhouse in 1994.
In 2000, he founded Smartcom - a cellular service provider
that formed a subsidiary of Vodacom - where he currently holds
the position of Chief Executive Officer.
Nick enjoys cycling, watching sport and spending as much time as
possible with his family.
Passionate? Motivated? Enjoy challenges?
We are an innovative, young and dynamic IT company, currently expanding and seeking
skilled individuals.
As a market leader in our industry, we aim to provide an exceptional and stimulating
workplace. We offer a challenging, friendly and rewarding environment. Over and
above our staff performance incentives we offer comprehensive benefits that include
the following:
Benefits:
- Medical aid
- Retirement annuity
- Daily breakfast and lunch
- Staff gym and grappling room
- Entertainment area equipped with bar, pool table, table-tennis, foosball, table-hockey,
HUGE screen TV and game consoles
- Informal work environment
Remuneration is market/skills/experience-related and all positions are permanent,
unless otherwise indicated.
Interested parties please send your CV/bio/portfolio or get in touch with us at:
careers@webafrica.co.za
Available Positions:
View details
Coding and programming various facilities and features to enhance our service offerings.
Ideal characteristics:
- Self-motivated and self-managing
- Ability to master new skills and concepts quickly
- Previous work experience required.
Prerequisites:
- Solid experience with SQL, scripting languages, Windows
- Specifically in order of relevance: MS SQL, ASP/ASP.NET,C#, JavaScript
- Solid understanding of the innards of the Internet (DNS / FTP / Mail / IIS / HTTP
etc...)
Optional bonus:
- BSc CompSci
- More than one year experience working with databases, SQL Server, Transact SQL,
Stored Procedures, etc...
- More than one year experience coding in Windows-based languages (ASP/ASP.NET/C#.)
- Experience using PHP, MySQL, Python or Perl
- Good all-round knowledge and technical knowledge within Windows environments
View details
Reports to:
Customer Operations Divisional Manager
Overall purpose of the position:
Exciting and fast growing ISP seeks an individual to assist a newly created department with Customer Operations
Inherent Characteristics:
- Self motivated and self disciplined
- Passionate and committed
- Innovative and proactive
- Resilient and rigorous
- Results oriented
- Team work, diplomacy and tact
- Customer focused and brand aware
- Ability to learn continuously
- Humility and modesty
Key Performance Areas (KPA's):
- Reports
- Debit Order Amendment
- Disputes
- Credit Notes
- Log of Projects
- Process Schedules
- Allocating payments
- Ability to analyse current processes
The position includes but is not limited to the above KPA's
Key Competencies
- Excellent verbal and written communication skills
- Excellent analytical abilities
- Self motivation and self managing
- Attention to detail
- Assertiveness and ability to influence
- Discipline/respect for confidentiality
- Deadline driven
- Innovative
- Proactive
Please send your CV to careers@webafrica.co.za
View details
Overall purpose of the position:
The main responsibility of the role is to provide superior customer services and desktop support to all our broadband customers,
including Desktops, Notebooks, Wireless , Routers and other broadband service.
Minimum Requirements:
- Matric
- A+ and N+ Certificate or similar qualification
- A minimum of 1 year relevant experience
- Helpdesk training
- Innovative in terms of problem solving skills
- Analytical, problem solving and communication
Ideal Requirements:
- Matric
- A+ and N+ Certificate or similar qualification
Inherent Characteristics:
- Self motivated and self disciplined
- Passionate and committed
- Innovative and proactive
- Resilient and rigorous
- Results oriented
- Team work, diplomacy and tact
- Customer focused and brand aware
- Ability to learn continuously
- Humility and modesty
- Integrity
Key Performance Areas (KPA's):
- Provide support to Web Africa end users via the phone, using remote desktop services or in
person, and resolve IT support problems in a timely manner
- Meeting Ticket and calls Targets
- Answering of helpdesk telephone calls and ensuring that all IT support calls are logged correctly.
- Troubleshooting connectivity problems
- Technical support on mobile devices
- Work performance KPI's and KPA's
- Reporting line related problems
- Email and DNS support
- Wireless router configuration
- Email to fax configuration
- IS business DSL support
The position includes but is not limited to the above KPA's
Key Competencies
- Meeting deadlines
- Pro active
- Attention to detail
Please send your CV to careers@webafrica.co.za
Web Africa has a broad range of customers across multiple industries from banking
to mining and retail. Some of our customers include:
We take great pride in our offices and provide many amenities and luxuries for our
committed teams to ensure a relaxed, vibrant and productive working environment.
At lunch time you will often find staff in the games room playing foosball, chatting
over a cup of hot coffee, playing pool or even rocking out to Guitar Hero!
As a young growing company, we are constantly striving to improve. Staff are encouraged
to interact, give ideas and share information on their work,where they also get
a chance to get to know each other better and equip themselves for the future.
Have a look around...
Front of our Cape Town HQ
The success and growth we have experienced would not have been achievable without
aligning ourselves with the following high quality vendors, operating both locally
and abroad:
Web Africa understands the incredibly important role that technology has to play
in community development, and the importance of quality internet service provision
in fostering education in South Africa
Our aim is to utilize our expertise and experience to improve internet access and
services across the country, starting in our home province and expanding well beyond
that in future.
To that aim, Web Africa, in conjunction with the Western Cape Education Department,
has invested in sponsoring internet access to many previously disadvantaged schools,
providing all-in-one ADSL access through our DSL Complete product range.
Web Africa's dedicated and hard-working team hope that this contribution will help
a whole new generation of learners bridge the digital divide, empowering them to
be successful in an increasingly internet-focused world.
Web Africa is an ISP that exists for the customer. We strive to deliver the best
experience possible at affordable rates with the view to build lasting relationships
with all stakeholders, from staff to customers, while delivering consistent value
and simplifying the online experience intelligently and intuitively - smart made
simple.
Focused on Technology
We pride ourselves in the use of the best technology available. From systems built
in-house by our talented development team, to the expertly calibrated hardware.
Through automation from our systems we improve the speed and manner at which business
takes place, allowing us to provide service as promptly as possible. All while reducing
costs.
Centred on the Customer
Realising the customer is paramount, we have aligned every process and action we
engage accordingly. From our 24/7 support to our wide range of Internet services,
our systems and procedures have been built to provide comprehensive flexibility
and ease of use in an effort to intuitively empower customers.
Throughout operation Web Africa has won numerous awards and accolades and has reached
numerous important milestones, the most notable being:
2009
- Smartcom consortium invests in Web Africa.
- Web Africa moves to Teraco, South Africa's first carrier neutral data center.
- Web Africa client base grows to 25,000 active customers.
- Web Africa acquires Frogfoot client base.
- Web Africa grows to the 2nd largest web hosting provider in South Africa based on
the number of active domains.
2008
- Web Africa opens an additional presence in Johannesburg, launching a branch in Midrand
and providing support to those companies looking for a local presence.
- Web Africa launches DSL Groups (linkage), an ADSL solution tailored for large corporations
and multi-branch businesses.
2007
- Web Africa wins the MyBroadband People's Choice Award for best ADSL Service provider
for the 2nd year a row and introduces additional ADSL services for corporate customers.
- Web Africa also grows to the 3rd largest hosting provider in South Africa based
on the number of active domains.
2006
- Web Africa wins the MyBroadband People's Choice Award for best ADSL Service Provider
in 2006. This award is given to the ISP voted by the people as offering the best
price, best quality of service and being the most focused on the customer.
- Web Africa is also named one of the Top 50 ICTe companies in South Africa for 2006.
2005
- Web Africa enters the broadband market as an ADSL reseller, being a market leader
as the first to offer advanced features such as DSL Secure for preventing unwanted
bandwidth theft and pre-paid ADSL with usage rollover, systems that many other providers
for the next 3 years still struggle to provide.
2004
- Web Africa launches an incredibly successful range of reseller services to fill
the gap in the wholesale market.
- Entering this market proves to be highly successful and is seen as one of the best
in the country.
1 Based on number of hosted domains - May 2008
FreeZone represents an area within our network where any usage generated, is not deducted from your available bandwidth.
We are proud to provide our users with this unique feature, which will result in significant bandwidth savings. Users will be able to
view their regular traffic, as well as the separate FreeZone savings, via the DSL Console.
This value added service, is applicable to Web Africa ADSL subscribers only and sites and services that are applicable will clearly display the logo above.
To make use of the service, you will need to have bandwidth available on your Web Africa ADSL account. This means that even though the FreeZone does
not deduct from your bandwidth allocation, you won't be able to utilize it with an account in the capped status.
One of the Web Africa sites that is currently a FreeZone area is our Gaming Site: WAGE. This includes a section for hosted games as well as any
content downloaded from the media section.
Coming soon for resellers!
Web Africa Peering Policy
Web Africa Networks PTY Ltd. seeks to interconnect its IP network with other Internet backbone providers on a settlement-free basis when such interconnection provides benefits to WebAfrica and its customers.
WebAfrica Autonomous System Numbers (ASNs). AS36943 is available for public peering
Requesting Peering with WebAfrica
Requests for peering with Web Africa IP networks are handled on an individual-case basis. An ISP seeking peering with AS36943 should submit its request in writing, providing a description of its network including such information as:
- whether it has a country or regional network
- if regional, which regions are served
- in which exchange points the ISP has a presence
- a list of autonomous system numbers and prefixes served
- a description of the type of traffic carried by the network.
Applications for peering should be submitted to peering@wa.co.za.
Internet backbone providers wishing to initiate discussions regarding potential establishment of new settlement-free peering in SA should contact peering@wa.co.za with their requests, including evidence of meeting all criteria listed in the policy below. Potential peers will be contacted within a reasonable timeframe to discuss their requests.
Peering Requirements -- AS36943
For each network with which a provider is or wishes to be interconnected as a peer:
- Peer must have a professionally managed 24x7 NOC. Peer must agree to repair or otherwise remedy any problems within a reasonable timeframe. Peer must also agree to actively cooperate to resolve security incidents, denial of service attacks, and other operational problems.
- Peer must abide by the following routing policy:
- No transit or third party routes are to be announced; all routes exchanged must be peer's and peer’s customers' routes.
- Peer must filter route announcements from its customers by prefix.
- Neither party shall abuse the peering relationship by engaging in activities such as but not limited to: pointing a default route at the other or otherwise forwarding.
traffic for destinations not explicitly advertised, resetting next-hop, selling or giving next-hop to others
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Peer must be financially stable.
Reviews
Meeting the peering guidelines set forth herein is not a guarantee that a peering relationship with Web Africa will be established. Web Africa shall evaluate a number of business factors and reserves the right not to enter into a peering agreement with an otherwise qualified applicant. Existing peers of AS36943 will have their peering status reviewed periodically to ensure joint capacity planning and to ensure that all criteria continue to be met. Web Africa reserves the right to terminate peering, upon a notice period as determined by the parties' agreement, with peers who do not meet the criteria described above. Periodic review of the policies contained here will be conducted to ensure that the criteria and eligibility requirements are consistent with Web Africa’s business needs. Web Africa may modify this settlement-free peering policy at any time.
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