“Knowledge is power”, wrote Sir Francis Bacon, and we agree.

Got a question about our products or services?  Need a solution to something you’re setting up?  Visit the Knowledge Base – our online information library! [...]

The Knowledge Base is a collection of helpful how-to guides and useful articles created by our Customer Experience Team.  Each article and guide is created to answer a specific question or provide a solution to a specific problem.

You’ll find the answers to:

• General queries.
• Product and service queries.
• Specific questions submitted by subscribers just like you.

The internet and its products and services are evolving at a constant rate.  With new developments come new questions and that’s why the Knowledge Base is always being edited and updated.  This ensures that you’re getting the right information at the right time.

Some sections within the Knowledge Base are:

• Email:
  Configure your email.  Set up multiple accounts.  Set up Spam Filters.
• Connectivity – ADSL / Dial Up:
  Configure your Router settings.  Learn about the DSL Console.  Solve a number of connection errors.
• Customer Service Area:
  Change passwords.  Create Client Logs.  Log Support Tickets.

So, if you need some help with one of our products or services, check out the Knowledge Base.  The answer is waiting.