Thinking about getting your very own website out there? It’s not as complicated as it seems!

Click on the infographic below to learn more.

Visit our website to view our hosting options.

With the ever growing online presence needed for brands today, Web Africa is no different.

For over 2 years I’ve been heading up ORM (Online Reputation Management) at Web Africa. This involves making sure that all online chatter is attended to, escalated and sorted out when needed. In addition, to this I’ve been actively promoting and running the Social Media side of things for the company.

With more customers taking up social media platforms and forum use, we’ve needed to hire a superstar to keep up with the pace. This is where Justin Wilson comes in! Justin’s been with Web Africa for the last 2 years in our Web Hosting Support division, and has a proven track record of being a closer and a hard worker.

Justin has made the move to ORM from the Web Hosting environment to extend his knowledge and get to grips with how the Web 2.0 side of things works. I’m very happy to have him on my team and part of our already awesome Marketing department here at WA.

Between Justin and myself, we’ll be online to help you out with any questions, queries, escalations and general chat about all things social, techy and interwebz related.

Drop Justin a welcome message on our Facebook page or his newly created Twitter profile (@WAJustinW). We’re also on the more popular internet forums such as MyBroadband as well as the Web Africa Forums.

See you online!

Introducing the LOWEST price per Gig in SA!

We’ve made some major changes to our Home ADSL range which puts the price per Any-Time Gig as low as R7.99 for some packages.

From the 2^nd of April, all Peak and Off-Peak Gigs are now Any-Time Gigs, meaning they can now be used 24/7.

By removing the Peak and Off-Peak distinction, Web Africans can score up to 5 times more data to use at any time on their existing Home Connect packages. All existing Home Connect customers have already been switched over to the improved Home ADSL range.

For example, a Web African who previously had 2 Gigs Peak and 8 Gigs Off-Peak for R149pm will now enjoy 10 Any-Time Gigs for the exact same price.

“We took the decision to simplify the home offering and bring our customers what they are looking for – fast, reliable connectivity without complicated terms of usage and at the best price possible,” explains our CEO, Tim Wyatt-Gunning.

That’s not the only improvement we’ve made - we’ve also dropped the price of out Top-Up Gigs to just R39 for automatic rollover Gigs. This means all unused Top-Up data will rollover to the following month and never expire.

Visit our website to view all Home ADSL packages or give our Sales team a call on 086 000 9555.

Web Africa Co-Founder and Chief Operating Officer Rupert Bryant addresses Web Africa customers in an open letter regarding  Tuesday’s network outage which left customers with reduced speeds as a result of unplanned maintenance by Telkom.

Dear Web Africans

I’d like to take a moment to personally apologise and offer an explanation for the ADSL issue many of you experienced on Tuesday afternoon.

This occurred due to Telkom performing unplanned maintenance on one of our core IPC connections. As a result, our network capacity was substantially and unexpectedly reduced to our ADSL subscribers, causing slow speeds and a general degradation between 2.40pm and 8.45pm.

We understand that the inconvenience caused by poor connectivity is both frustrating and not what you have come to expect from Web Africa.

I’d like to personally apologise and assure you that we are working closely with Telkom to ensure that no further outages of this nature recur.

We appreciate all your support and look forward to providing a seamless ADSL experience going forward.

Rupert Bryant
Web Africa Co-Founder and COO

Telkom still guilty of anti-competitive behaviour and should be made to pay.

Web Africa CEO, Tim Wyatt-Gunning, comments on the Telkom Competition Tribunal hearings.

As former joint CEO of Storm, I was part of the VANS group which initially took the complaint to the Competition Commission, so I had good insight into the anti-competitive practices which Telkom used. Almost a decade later, in my new capacity as CEO of Web Africa, I can categorically say that they are still up to their old tricks, albeit in a less damaging manner.

It is eight years since the VANS companies lodged a claim against Telkom. At the time, their routine failure to assist VANS providers and to compete unfairly on pricing had a material impact on all of our businesses, often with the result that our customers were forced either to remain with Telkom or revert back to Telkom.

Telkom has argued that the behaviour of which it stands accused no longer occurs and that the case is less relevant on account of the amount of time that has elapsed since the complaint was first brought.

I must point out that this is not accurate. We have lodged several objections recently to our Telkom Account Managers regarding Telkom sales agents approaching customers who are moving over to us from other ISPs with ‘special offers’.  While there is clearly a lot more separation between wholesale and retail than there was in 2003, we still believe Telkom Retail is not treated at a full arm’s length alongside other wholesale customers.

Looking forward, I want to see the penalty match the crime and not to be lightened because ‘things have moved on’. Uncompetitive practices over the years have had a knock on effect today.  In the absence of a punchy regulator, Telkom has dragged its feet allowing industry players to find themselves in the ludicrous position where, today, Telkom represents around 80% of our network cost base.

A skewed, anti-competitive landscape continues to prejudice the retail price of broadband. This is not in the best interest of the consumer and certainly not in the best interest of an economy where business input costs, like telecommunications, remain unreasonably high and continue to see this country remain uncompetitive.

A simple explanation of how ADSL works. Especially for the non-techies out there.

Click on the infographic below to learn more.

Confused by terms like prioritisation, shaping and throttling?

Click on the infographic below to learn more.

The struggle against poor internet service delivery is over! Change is here.

Viva the WA.

Viva Web Africa Uncapped!

We’ve decided that South Africans deserve a better life online and all the benefits that come with it!

That’s why we’re pleased to announce that Home Uncapped is here!

How’s our Home Uncapped different? You can now enjoy an innovative Acceptable Use Policy (AUP), designed to protect those who play by the rules, as well as maintain the high level of quality service Web Africans have grown to know and love.

Other features include:

• Unlimited data
• 5 Free email accounts
• A Customer Zone to manage your account
• DSL Secure to protect your ADSL

Sound good so far…?

And we haven’t even mentioned the prices yet!

Explore our manifesto for more info on our awesome uncapped products and hear what Tata and Tutu have to say about life online in SA!

Life online just got better with Web Africa – South Africa’s favourite Internet Service Provider, now uncapped!