Business Uncapped Usage Guidelines and Acceptable Usage Policy

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Business Uncapped Usage Guidelines and Acceptable Use

Web Africa is engaged in provisioning quality services to its customers. To ensure the integrity of the network and to offer customers fair and equal usage across the board, Web Africa reserves the right to undertake the necessary steps to prevent excessive usage by the following means:

Usage Management:

• If the Uncapped ADSL account’s total usage amounts to greater than 50% of the theoretical maximum of data transfer within a 10 day rolling window, the service may be limited to 50% of the total product speed assigned. Once usage returns to lower than 50% of the theoretical maximum of data, full connectivity speed will be restored.

Further information pertaining to our Rolling Windows can be found in the following Knowledgebase article: Web Africa's Business Uncapped Q & A

Web Africa may undertake the following action(s) against excessive usage:

• Throttling the throughput of the aforementioned service if the account exceeds the 10 day limit.
• Limiting or preventing service through specific Protocols and/or Ports if the account exceeds the 10 day limit.
• Termination of the service due to continuous excessive usage.
• Any attempt to bypass Shaping Policies may result in termination of the Uncapped ADSL account.

Web Africa's Business Uncapped solution makes use of our Gold bandwidth prioritisation standard, for further information pertaining to this please view the following Knowledgebase article: Bandwidth Priority Profiles

Legal:
The User undertakes to use Web Africa’s services in accordance with any restrictions imposed under the following legislation:

• Electronic Communications and Transactions Act 25 of 2002;
• Electronic Communications Act 36 of 2005;
• Regulation of Interception and Provision of Communication-related Information Act 70 of 2003

All cases of violation of the above Acceptable Use Policy should be reported to abuse@webafrica.co.za

Please Note:

Web Africa reserves the right to amend the acceptable usage policy for our Business Uncapped ADSL accounts as necessary. This is to ensure optimal performance across our network for the majority of our Business Uncapped clients.