Shared Hosting Usage Guidelines and Acceptable Use

Shared Hosting Usage Guidelines and Acceptable Use

Web Africa is engaged in provisioning quality services to its customers. To ensure the integrity of the network and to offer customers fair and equal usage across the board, Web Africa reserves the right to undertake the necessary steps to prevent excessive usage by the following means:

 

• Due to the nature of a shared web hosting environment, Web Africa reserves the right to ask customers to upgrade or correct issues pertaining to upgrade their shared web hosting package, or to correct issues on their shared web hosting package, should it adversely affect the network or server performance for the majority of our hosting customers.
• The Web Africa shared web hosting platform is intended for hosting a website with relevant content and function for a personal or small home business without the concern of traffic overages. The use of the service should not be indicative for large scale enterprises or applications where a Dedicated Server or Virtual Private Server would be more suited.
• Web Africa prohibits the use of the shared web hosting service disk space to be utilised for purposes other than its intended function: content hosting, personal and small enterprise email and relevant web files.
• Web Africa may, at times with reasonable notice to customers, revise or amend its current Shared and Dedicated Hosting offerings relating to price, features, traffic allocations and disk sizes.

 

Web Africa's "unlimited" features on shared web hosting service is not intended to allow a single or few subscribers to unfairly or adversely impact the hosting experience of other subscribers.

 

To ensure service levels on within the Shared Hosting platform are Web Africa utilises various methods to protect its subscribers and associated systems from abuse which includes, but is not limited to, the following:

• Excessive SQL Databases: Services with SQL databases larger than 3GB individually, or if a database is deemed to be negatively affecting the shared hosting platform (i.e. if the database uses 200% more resources than our average database, or exceeds a reasonable RAM allocation).
• Excessive inode count: Services with an inode count in excess of 50 000 may result in adverse effect on server performance and is may be deemed abuse at Web Africa's discretion.
• Excessive domain, email and FTP services: Web Africa does not set specified limits to the domain, email and FTP services, but at it's sole discretion may suspend or deactivate a service should it adversely be impacting the performance of the Shared Hosting environment.

 

Legal:
The User undertakes to use Web Africa’s services in accordance with any restrictions imposed under the following legislation:

• Electronic Communications and Transactions Act 25 of 2002;
• Electronic Communications Act 36 of 2005;
• Regulation of Interception and Provision of Communication-Related Information Act 70 of 2003

All cases of violation of the above Acceptable Use Policy should be reported to abuse@webafrica.co.za

 

Please Note:

Web Africa reserves the right to amend the Acceptable Usage Policy for our Shared Hosting service as necessary. This is to ensure optimal performance across our network for the majority of our Shared Hosting clients.