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Our AUP is in place to protect users who aren’t abusing their uncapped accounts from those who are. It’s there to make sure abusers of our service do not receive the same quality uncapped service as those who stick to the rules. It’s clear, simple and fair. If you stick to it, you’ll get the most out of your Home Uncapped ADSL. More Info
First, we will NEVER deprioritise users if we have spare capacity on our network, unlike other ISPs. In addition to this, you will only get slower speeds IF you don’t play by the rules. Even if your service is deprioritised, browsing remains awesome. Here’s how we determine who to deprioritise and when:
Remember, these windows ONLY refer to usage between 6am and 12am.
Here’s where it gets interesting! All usage during Download Plus hours, that’s between 12am and 7am does NOT contribute to your overall usage. That’s right, you can completely max out your account between these hours, and it will NOT count towards your 6 hour and 7 day rolling windows. It’s a free for all! This is when you can really get the most out of downloads and updates.
For more details on our AUP, see our Knowledge Base article.
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Congratulations on taking your first step towards a brighter future for South Africa online!
One of our WA Councillors will be in touch soon.
Viva the WA! Viva Web Africa Uncapped!
Thank you for sharing your experience with us.
