If you have Fasterfast Fibre at Home then this is the one blog post you should make time to read this week.
We get a lot of queries about intermittent connectivity speeds over WiFi, and nine times out of ten, the reason that customers are experiencing dips and inconsistencies in their speeds over WiFi is because they are not connecting via the best WiFi signal for their needs.
You will have noticed that your Fibre Router gives off two WiFi Signals. The first is a 2.4Ghz signal and the other is a 5Ghz signal.
Now everyone wants to connect to fastest possible WiFi, so naturally most people connect to the 5Ghz signal and forget all about the 2.4Ghz signal, but this is not always the best option.
While the 5Ghz is effing fast, it has a short range. The 2.4Ghz signal is also pretty flipping fast, even if not quite as fast as the 5Ghz signal, but it has a much longer range (it travels further).
Here is what you need to do:
If you are working in the same room as your router, connect via the 5Ghz signal.
If you are connecting from any other area of your home (not in the same room as the router) use the 2.4Ghz signal to connect.
If you have big files that you need to download, we suggest either placing your device near the router to connect over 5Ghz.
If you’re wandering around the house with a mobile device you will want to make sure it’s connected via the 2.4Ghz connection.
By following these instructions you can make sure that you are always using the best WiFi option your router has to offer. If you follow these instructions and you still experience speed issues, then we recommend running a speed test over the LAN cable.
If you get high speeds over the LAN cable and low speeds over WiFi, then you have some kind of WiFi interference. It could be caused by mirrors, thick walls, or a variety of other factors, and you may need a range extender.
If you are getting low speeds over the LAN cable then we need you to log a ticket with our team via your customer zone, so that we can look into it for you.
We hope this article helps you get even faster internet from your Fibre line!