In the last two weeks, citizens in South Africa have gone through many changes due to the COVID-19 outbreak. We implemented a work-from-home strategy for our staff. Now that the official 21-day lockdown has been announced, you might be wondering how that will affect your internet services. Don’t panic, we’re still here!

Telecommunications have been listed as an essential service which will not be shutting down, meaning our services will be going ahead as planned until further notice.

Will Webafrica still be doing business?

Yes – our worker bees will be ready to bring home the honey! All network installers, delivery staff, billing and support staff will still be running as per our newly implemented work-from-home strategy. Luckily, we are technical gurus and can keep our staff connected and equipped!

Can I delay my delivery until after the lockdown?

Of course you can! We understand you might not feel comfortable with deliveries being made during the quarantine. Unfortunately, however, should you choose to delay, you will be added back at the bottom of the installation/delivery queue. Rest assured that our installation and delivery staff are fully briefed on our contact-free safety measures. This is what will happen:

  • Our driver will arrive and ring the bell/ knock on the door/ start singing “Hello” by Adele from the other side of the wall.
  • The router will then be placed gently down on the ground.
  • The driver will then step back 1.5m (don’t worry, it’s not because of bad breath).
  • You can then collect your brand new, flippen fast fibre router.
  • Our driver will then bid you farewell, wave and go off in his tjor to spread the fibre magic.

Will there be relief offered during this period?

We are keeping close contact with our network providers and so far have been able to negotiate various options with customers getting more for the same price. we will contact you directly if and when we manage to negotiate relief for your particular service.

And there you have it; the 21-day lockdown won’t stop us from keeping you online!

For the fastest turnaround on any queries, we encourage you to use our WhatsApp LiveChat (add 021 464 9500 to your WhatsApp contacts). WhatsApp support hours are weekdays between 7am and 9pm; weekends and public holidays, 8am to 6pm. During these hours, we aim to respond within one minute.

You can also email us on support@webafrica.com with your query and we will attend to it but it can take up to 48 hours to respond so much better to use Whatsapp!

We regret that we will not be able to assist any customer walk-ins at our offices.

Want some tips for staying safe during the 21-day quarantine? Check out our blog with guidelines for the lockdown!

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