What the FUP is FUP?

The Fair Usage Policy (FUP) is our super simple way of protecting the integrity of the Webafrica network. We have done away with the complicated 5 Star Rating system which used to govern our Home Uncapped users and the complicated Three Tier system which used to govern our Business Uncapped packages.

As with all acceptable usage policies, if you use more than a certain, pre-determined “fair” amount of data (your FUP threshold) in a given timeframe, you stand to be restricted to slower speeds during peak times, in order to allow other users to access to the network fairly.

Each line speed has its own FUP threshold, and because we don’t all have the same data needs, we offer three distinct packages which have different thresholds on the same line speed.

Does FUP affect me?

If you are an Openserve customer on either an Uncapped or Uncapped Premium package, then the FUP thresholds will apply to you. If you are on an Uncapped Pro package then the FUP will not affect you. If we supply you through any of our other Fibre infrastructure providers then you are automatically in the Uncapped Pro category and will not be affected by a FUP threshold.

What are the new Webafrica Uncapped Packages?

Our new package categories are Uncapped, Uncapped Premium and Uncapped Pro.

If you are connected via the Openserve network these packages will apply to you and you will have to choose one when signing up for your product. If you are connected through any of our other Fibre infrastructure providers you will automatically fall into the Uncapped Pro category.

I was on Uncapped Home – what am I on now?

Anyone who was previously (before May 2018) on our Uncapped Home package will automatically be moved to the Uncapped Premium category on our new package structure.

I was on Uncapped Business – what am I on now?

Anyone who was previously (before May 2018) on our Uncapped Business package will automatically be moved to the Uncapped Pro category. This has no FUP threshold – which means you have unshaped, unrestricted bandwidth all the time.

Good to Know

If you are on one of our packages which carries a FUP, your usage between midnight and 06:00 am every day does not affect your rolling FUP threshold. So, if you are planning downloads make sure you schedule them for these times, and they won’t have an impact on your FUP status.

Let Bill explain it to you:

What is my FUP threshold?

Monthly Thresholds on Openserve:

Uncapped Thresholds:

Connection Line Size FUP Level
Uncapped 1 Mbps 30GB
Uncapped 2 Mbps 40GB
Uncapped 4 Mbps 70 GB
Uncapped 8 Mbps 80 GB
Uncapped 10 Mbps 100 GB
Uncapped 20 Mbps 200 GB
Uncapped 40 Mbps 250 GB
Uncapped 100 Mbps 300 GB
Uncapped 200 Mbps 500 GB

 

Uncapped Premium Thresholds:

Connection Line Size FUP Level
Uncapped Premium 1 Mbps 50 GB
Uncapped Premium 2 Mbps 60 GB
Uncapped Premium 4 Mbps 185 GB
Uncapped Premium 8 Mbps 250 GB
Uncapped Premium 10 Mbps 370 GB
Uncapped Premium 20 Mbps 475 GB
Uncapped Premium 40 Mbps 1025 GB
Uncapped Premium 100 Mbps 1300 GB
Uncapped Premium 200 Mbps 2000 GB

 

 

Uncapped Pro Thresholds:

(Including all private infrastructure providers such as Vuma, Frogfoot, Octotel, etc.)

Connection Line Size FUP Level
Uncapped Pro 1 Mbps Infinite
Uncapped Pro 2 Mbps Infinite
Uncapped Pro 4 Mbps Infinite
Uncapped Pro 8 Mbps Infinite
Uncapped Pro 10 Mbps Infinite
Uncapped Pro 20 Mbps Infinite
Uncapped Pro 40 Mbps Infinite
Uncapped Pro 100 MB Infinite
Uncapped Pro 200 Mbps Infinite

Need to know more about FUP? Try our FUP page.

 

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