Refresh your DSL line and in turn your internet connection.
This may solve your internet connectivity issues.
- To do this, log into your Customer Zone, select the My Services tab, then ‘Internet Access’ just beneath.
- Find your Line Service (it has your telephone number), then select the ‘Account Details’ dropdown and choose the ‘Manage my line’ option.
- Scroll down and click on the ‘Reset port’ button.
Remember to restart your devices, wait for all lights on your router to stabilise and test your refreshed internet connection.