Reset Your Port – Resolve Connectivity Issues

Refresh your DSL line and in turn your internet connection.

This may solve your internet connectivity issues.

  • To do this, log into your Customer Zone, select the My Services tab, then ‘Internet Access’ just beneath.
  • Find your Line Service (it has your telephone number), then select the ‘Account Details’ dropdown and choose the ‘Manage my line’ option.
  • Scroll down and click on the ‘Reset port’ button.

Remember to restart your devices, wait for all lights on your router to stabilise and test your refreshed internet connection.

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