Webafrica LTE Q&A

Can I  use my LTE-A SIM card in my Phone?
Unfortunately not. The SIM has been locked and therefore can only be used on our approved routers.

Does this work for gaming?
Yes, provided you receive a good result from a ping test (www.speedtest.net).

What do I do if my speeds are slow?
Firstly test the router in different places within your home, if that doesn’t work plug an ethernet cable (provided) into the LTE-A router and your laptop or computer. Run a speed test. If your speeds remain consistently below 10 Mbps, you may require that an external antenna is placed outside your home to boost the signal (additional R1750).

How to best position your LTE router at home
LTE routers are wireless and can be moved around your home for optimum signal strength and quality. If you find yourself far away from a tower, it is best to install a fixed signal booster and receiver on your property.

What is the speed difference between 3G & LTE-A?
LTE-A is up to 10x faster with speeds commonly between 20 – 50 Mbps.

What is my IP address?
It changes every time!

What happens when many people use the same tower?
You may experience slower speeds but Rain, the LTE-A infrastructure provider, will add more towers and expand capacity on existing towers over time hence the congestion will be addressed.

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