Home Uncapped Usage Guidelines and Acceptable Usage Policy
Web Africa is engaged in provisioning quality services to its customers. To ensure the integrity of the network and to offer customers fair and equal usage across the board, Web Africa reserves the right to undertake the necessary steps to prevent excessive usage by the following means:
Usage Management:
We use a 2 tiered rolling window system between 6am and 12am to ensure our network is optimised to keep our customers’ accounts running smoothly.
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If a User uses more than a certain amount of Gigs in a 6 hour period, then their service will be moved to a lower priority until those 6 hours are up. Their ADSL account will then be restored to normal priority.
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Similarly, if a User uses more than a certain amount of Gigs in a 7 day period, then their service will be moved to a lower priority until that 7 day period is up. Their ADSL account will then be restored to normal priority.
Further information pertaining to our rolling windows can be found in the following Knowledge Base article: Web Africa's Home Uncapped Q & A
Web Africa may undertake the following action(s) against excessive usage:
- Adjusting the throughput of the aforementioned service if the account exceeds the 6 hour or 7 day limits.
- Limiting or preventing service through specific Protocols and/or Ports if the account exceeds the 6 hour or 7 day limits.
- Termination of the service due to continuous excessive usage.
- Any attempt to bypass Shaping Policies may result in termination of the Uncapped ADSL account.
Web Africa's Home Uncapped solution makes use of our Silver bandwidth prioritisation standard, for further information pertaining to this please view the following Knowledge Base article: Bandwidth Priority Profiles
Legal:
The User undertakes to use Web Africa’s services in accordance with any restrictions imposed under the following legislation:
- Electronic Communications and Transactions Act 25 of 2002;
- Electronic Communications Act 36 of 2005;
- Regulation of Interception and Provision of Communication-Related Information Act 70 of 2003
All cases of violation of the above Acceptable Use Policy should be reported to abuse@webafrica.co.za
Please Note:
Web Africa reserves the right to amend the Acceptable Usage Policy for our Home Uncapped ADSL accounts as necessary. This is to ensure optimal performance across our network for the majority of our Home Uncapped customers.