We’re often asked by our capped customers when is the best time to upgrade your data plan. This is what you should know when you upgrade:
Your Webafrica invoices are issued within a very structured billing cycle and while our website and support page articles provide a clear explanation on how our billing cycle works, we thought it would be cool to suggest the best time to upgrade your data plan so you’ll get the most out of your upgrade decision.
Firstly, you are able to upgrade your data plan at any time of the month – it will take effect almost immediately.
When you upgrade your data plan you should consider a line upgrade too.
The line speed is what determines the speed performance of the connection. Think of your line as a hose-pipe. If you have a 10Mbps line you have a standard hose that will allow a certain amount of water (or in this case data) through at a time. If you have a 100Mbps line you have a mega firefighter hose that allows huge quantities of water (or data) through the hose at a time. The bigger the line – the faster your data can move – and so the faster your internet will be.
The data plan upgrade is specific to the amount of data allocated to your connection each month. For those of our providers who carry a FUP, (the Fair Use Policy structure is specific to Openserve packages, only) your data allocation will also have a bearing on your FUP threshold.
Webafrica, in collaboration with our awesome fibre partners, offers really competitive uncapped data package options. So, if you are considering a data plan upgrade you will most likely want to consider simply getting uncapped (unlimited) data.
How to Upgrade your Data Plan:
Step 1: Please visit your customer zone
Step 2: Then, select “My Service” drop down and click “Internet Access”
Step 3: Select “Upgrade/downgrade” option
Step 4: Finally, select your the new plan of your choice and remember to have a look at the service plan line upgrade options as well 😉
When is the best time to upgrade your data plan?
We recommend requesting your data upgrade at the start of the month. This way you will have a clear and easy to understand invoice, without the added pro-rated billing.
If you upgrade your data plan at the beginning of the month you will also enjoy your new data allocation for the rest of the month, and only be billed the new price from the next billing cycle.
Data upgrades are almost instant – so you won’t need to wait around for your new plan to kick in.
Line upgrades take 7-14 days to take effect.
What about Downgrades?
Friendly reminder! Downgrades must be done before the 20th of the month to ensure the downgraded package activates and takes effect on the 1st of the new month. But why would you want to downgrade, anyway?
For any further discussions on package upgrades or downgrades please feel free to email our helpful billing team: firstname.lastname@example.org available from 08:00 – 20:00, daily, to assist you and yours.