WTF*

10 Mbps – 40 Mbps: Enjoy blistering fast internet speeds. This is a good option for media-rich data, streaming HD movies and super-fast downloads. The ideal for an online-active family.

50 Mbps – 100 Mbps: This is effing fast internet! If seamless high speeds are essential to your family or business, then this is the one. Let everyone on your network experience mind-bendingly fast speeds at the same time.

Check out this handy line speed guide on our blog, or find out more on YouTube.

Fibre is much, much faster than ADSL which means that your whole online experience is much faster eg. downloading emails and files, loading websites, streaming videos etc. This is because ADSL runs over your old telephone line which is a copper cable and was never really meant to do anything more than making sure you can phone your granny. Whereas Fibre was developed much more recently with the sole purpose of transmitting data at incredible speeds. Oh, it’s also made out of tiny glass particles so it doesn’t get nicked!

Heck no! Fibre is completely independent of a bundled voice line.

Do I need a different Router / Modem? Webafrica provides you with a free-to-use, fully insured router. So you are sorted. That said, you can use any router that has a LAN/WAN port, BUT it will need technical reconfiguring. We suggest you use ours. Everything will be set up for you and because it’s insured, if anything goes wrong you know you’re covered.

We rely on our various suppliers to provide us with the areas that can get Fibre Internet. While they are rolling out new Fibre Lines every week, not every area is covered yet.

Once you have ordered Fibre on our website, one of our friendly Fibre sales agents will be in contact to confirm you order.

First (and this is important) you need to be really, really nice to us.

Then check your address in the search box above.

If Fibre is available in your area, place an order. We’ll organise all the boring stuff, send you some cool stuff (your free-to-use router) and bada-bing, bada-bang, you’re online!

For sure! We don’t do contracts, remember?

So you can do any of the above at any time.

Upgrades are effective within 3 days of placing your upgrade request.

Downgrades are effective on the 1st of the new month (if you downgrade before the 20th, otherwise it will only be effective the next month)

To Cancel – we need just one calendar month’s notice.

Because we rely on external infrastructure providers to connect you, we can’t give a hard and fast timeframe. If you scroll up on this page you will see that we publish a live average wait time on each infrastructure providers’ info block. We hope this helps.

If you’re anything like us, you will be actively streaming most of your music, movies and series from now on. We recommend a 10Mbps (or higher) line to enjoy the likes of Netflix, Showmax, Amazon Prime and DSTV NOW without annoying buffering or lag times.

There are some amazing streaming services which will work beautifully on your Fibre line. Some of the tried and tested (and loved) options include Netflix, Showmax, Amazon Prime, Google Play Movies, DSTV Now, and iTunes Movies, to name a few.

If it’s music you’re after take a look at Spotify, iTunes, Google Play Music, Deezer, and even YouTube playlists. We also enjoy 8tracks, although some of the content will ask you to play through YouTube to get around licensing issues.

You’ll be happy to know that Webafrica Fibre internet is available in all the provinces of South Africa, including: Eastern Cape, Free State, Gauteng, Kwazulu-Natal, Limpopo, Mpumalanga, North West, Northern Cape, And the wonderful Western Cape.

When you sign up for any of our Fibre packages (on a 10MB line or greater) we will give you 30 minutes of free VoIP calls per month, which you can use to call anyone, anytime, on any network in South Africa, or you can make international calls at ridiculously low rates! You can read all about our Webafrica Voice products and call rates on our VoIP page.

All our data packages are month-to-month, so you only need to give one calendar month’s notice in order to cancel your service.

Free-to-Use Routers are exactly that - free to use for as long as you are with Webafrica and using the relevant service. If you cancel your service you will be billed for your router, or you may return it to us in its original condition, in its original packaging.

• You will have 20 days from the time your service is deactivated (turned off at the end of your months’ notice) to return the router to our offices.
• We will send you a reminder on day 10 if we have not yet received your router.
• If we do not receive your router back from you within the 20 day router-return period, you will be billed for it, and it will become your own.
• Remember to include your name and Webafrica customer code when returning your router.
• No router returns will be accepted after 20 days have elapsed from the time that your account was deactivated.
• All courier costs involved in returning the router are for your own account.
• You will be charged the original retail value of the router.
• When your router becomes your property it will no longer be insured by Webafrica, and we will not accept responsibility for any damage or defaults to the router.

Should you cancel your service (or fall into a suspended state for longer than 30 days) within the first 12 months of activation we will clawback any installation and/or connection fees which were subsidised by Webafrica when you signed up.

Yes, in most cases Fibre is cheaper than ADSL. This is because with Fibre, you can drop the additional (and let’s face it, basically redundant) voice landline rental. Which means you don’t pay R201 a month for a voice line that you rarely use. Webafrica also give you 30 minutes/month of voice calls to use over our VoIP system, and you can port your existing landline phone number to our VoIP system if you like.

Take a look at our ADSL vs Fibre price comparisons above.