In the rapidly evolving landscape of technology, automation has become an indispensable tool for individuals and businesses alike. One remarkable example of this technological revolution is our very own Willie-the-Bot. A very versatile, helpful, and powerful LiveChat Artificial Intelligence tool that has allowed us to connect with our customers a whole lot easier.
Here is a quick guide to help you understand how to best use Webafrica’s Willie-the-Bot; found at the pink LiveChat button on the bottom right-hand corner of our website. To ensure your chat is secure (or to access your previous chat), you only need to enter your mobile number. Our intelligent bot will then send you an OTP via sms which you will enter to start your secure chat with Webafrica.
Option 0: The Main Menu
The main menu serves as the central hub for accessing various Webafrica support options using Willie-the-Bot. The options listed here are to ensure that you connect with the correct support teams for your specific inquiry.
Option 1: Check Available Internet Services In Your Area
This option enables you to quickly check the Internet coverage for your specific address. It’s a handy tool that allows you to check which deals are the best fit for you.
Option 2: Troubleshoot Your Connection
When you’re encountering connectivity issues, this option serves to guide you through easy-to-understand troubleshooting steps. It helps identify and resolve common connectivity problems that you may encounter – ensuring a smoother online experience.
Option 3: Check If You’re Affected By Any Outages
Willie can provide real-time insight into network outages, helping you determine whether there may be a widespread issue going on in your area. This information is crucial to better understanding the overall impact and expectations around your connection being restored.
Option 4: Chat With One Of Our Agents
Need personalised assistance? This option connects you directly to a live chat with one of Webafrica’s support staff. It’s a quick and efficient way to address complex issues or get answers to specific queries.
Option 5: Get Updates On Line Faults
For those experiencing line faults or service disruptions, this option offers detailed updates on the status of your fault. It keeps you informed about the progress and expected resolution times too.
Option 6: Search Our Knowledgebase Articles For More Answers
Our knowledge base gives you direct access to a plethora of insightful and very helpful articles. It serves as a Webafrica Wikipedia guiding you to relevant resources, empowering you to resolve common issues independently.
Option 7: Get Your Latest Statement Emailed To You
Simplify your billing and financial management by requesting your latest statement via email. It’s a convenient way to stay on top of your Webafrica billing profile.
As technology continues to advance, AI-driven solutions like Willie-the-Bot will become an increasingly integral part of our daily lives. Here at Webafrica we enjoy redefining what’s possible in a world driven by automation and artificial intelligence. So, are you ready to harness the power of Willie the Bot?
Our agents are on standby to help! 🙂
LIVE CHAT SUPPORT HOURS:
Mon-Fri
7:30am-8pm
Sat, Sun and Public Holidays
8am-6pm
