Moving Home can be stressful, but moving your internet connection shouldn’t be. We can’t pack your boxes or carry your furniture, but we can make moving your internet a breeze.
No fear of accidental double billing on your account when you move between services.* applicable when moving between LTE services. Rain and Telkom LTE requires a month’s notice which could create overlapping services, whereas MTN cancels immediately.
You won’t be billed the standard cancellation or clawback fees when changing Fibre services.
We’ll do our level best to make sure your internet is up and running when you move into your new home
Enter your new your new address in our map (below) to view your options. Select the product you want and Bob’s your uncle.
Probably rather a lot if you factor in estate agents fees, bond registration costs and transfer duties ;)
Fortunately, moving your Webafrica services is not going to cost you an arm and a leg.
We DON’T “clawback” your current Fibre installation and/or connection fees, as long as you order a replacement service for your new premises.
Depending on what kind of connection is available at your new address, there may be some costs associated with Fibre installation (depending on the provider) or once-off LTE delivery and connection fees. But don’t worry – Webafrica will transparently display any fees before you place your order.
As with any order – if we cover your installation or connection fees for your new service and you choose to cancel or are suspended within 12 months of activation, we will claw back these fees as well as any router with which you have been issued.
Normally we would require a full calendar months’ notice for cancellations, but seeing as you are moving home and taking a replacement service with Webafrica this rule is waived in your favour.
Please Note: To ensure there is no double billing, we will pass an automatic credit note provided there is no overlap of the activation and cancellation dates which you have set (your “move in” and “deactivate” dates).
This excludes LTE which can only be cancelled at month end.
If you choose to cancel your LTE after the last day of any given month, you will be billed for the following month, as per our underlying infrastructure provider’s regulations.
If you are an LTE customer you may need to change between the RAIN, Cell C, and Telkom networks to stay within LTE coverage. If so, we are obligated to update your RICA proof of residency documents. You can update your RICA documents in your customer zone.
We’ll Email you every step of the way to keep you updated. You can also log into your customer zone at any time (once you have completed this process) to check on the progress of your order.
You can pop back here at any time to tweak your "move in" and "cancellation" dates.
ADSL installations require a Telkom line, which can take up to four months to have installed with Telkom, and require you to have a landline, in your name, at your new home, before we can even place the order. Because of this it is better for you to simply cancel your current service and visit our ADSL page to order a new ADSL product from scratch.
Yes, but only up until we have placed your order with our underlying infrastructure provider. Once we have placed the order with the underlying infrastructure provider we won’t be able to change the dates.
We will place the order with the underlying infrastructure provider based on your desired activation date and their standard lead time. For example: Vuma have a 14 day lead time. So if you tell us you want your activation to be the first of June, we will place your order with them on the 17th of May, so that it will be ready in time for you. The lead times on the various underlying infrastructure providers are as follows:
If the person moving into your old home wants to take over your Fibre service, you can simply print this Change of Ownership form and let them fill it in and send it back to us.
We will do our level best to get your service up and running as near as possible to your move in date.
If you place your order within the timeframes for delivery / installation, as laid out by our underlying infrastructure providers, you should be ready to roll when you move in.
The lead times on the various underlying infrastructure providers are as follows:
Questions? Give us a call: 086 000 9500