Moving Home?

Enter your new your new address in our map (below) to view your options. Select the product you want and Bob’s your uncle.

Probably rather a lot if you factor in estate agents fees, bond registration costs and transfer duties ;)

Fortunately, moving your Webafrica services is not going to cost you an arm and a leg.

We DON’T “clawback” your current Fibre installation and/or connection fees, as long as you order a replacement service for your new premises.

Depending on what kind of connection is available at your new address, there may be some costs associated with Fibre installation (depending on the provider) or once-off LTE delivery and connection fees. But don’t worry – Webafrica will transparently display any fees before you place your order.

As with any order – if we cover your installation or connection fees for your new service and you choose to cancel or are suspended within 12 months of activation, we will claw back these fees as well as any router with which you have been issued.

Normally we would require a full calendar months’ notice for cancellations, but seeing as you are moving home and taking a replacement service with Webafrica this rule is waived in your favour.

Please Note: To ensure there is no double billing, we will pass an automatic credit note provided there is no overlap of the activation and cancellation dates which you have set (your “move in” and “deactivate” dates).

This excludes LTE which can only be cancelled at month end.

• Exiting Fibre Customers: Leave the fixed Fibre box as-is on the wall.
• Fibre to Fibre: If you already have a Fibre router from us, simply take it with you. We will talk you through setting it up for your new service.
• ADSL to Fibre: We will provide you with a free-to-use pre-configured Fibre router. Your old ADSL router can now be used as a paperweight, a doorstop, or be donated to a museum.
• LTE RAIN OR CELL C to LTE TELKOM: You will receive a new router with your Telkom LTE order. You can return your existing router by handing it over (in its box, with all of its cables) to the courier who delivers your new router.
• LTE to Fibre: If you took our premium, wireless LTE router to start off with you can simply return it to us and we will ensure that you receive a pre-configured Fibre router when your service is activated. If you own your LTE router (i.e. you paid a once-off fee for it) then it’s yours to do with as you please. We will send you a free-to-use Fibre router either way.
• Fibre to LTE: If you already have a free-to-use Fibre router from us, simply return it. You will receive a premium, wireless LTE router with your SIM card.
• ADSL to LTE: You will receive a premium, wireless LTE router with your SIM card.

You have two options:

1. Allow us to auto-cancel your current service the moment your new service goes live.
2. Choose the exact date on which you would like your current service to deactivate (you may tweak this as needed). This could be handy if you have an overlap of time between homes and you don’t want to go without internet. We’ll bill you pro-rata for the time you are connected at both addresses on Fibre or ADSL. LTE requires us to run a full calendar month on both billing and service, so please be aware of this when choosing a cancelation date.

If you choose to cancel your LTE after the last day of any given month, you will be billed for the following month, as per our underlying infrastructure provider’s regulations.

If you are an LTE customer you may need to change between the RAIN, Cell C, and Telkom networks to stay within LTE coverage. If so, we are obligated to update your RICA proof of residency documents. You can update your RICA documents in your customer zone.

If you are changing to Telkom LTE, you will need a new router from us. Don’t worry. You can hand your old router over to the courier who delivers the new one. Make sure all the cables and accessories which came in the box are included or you will be billed for them.

We’ll Email you every step of the way to keep you updated. You can also log into your customer zone at any time (once you have completed this process) to check on the progress of your order.

You can pop back here at any time to tweak your "move in" and "cancellation" dates.

ADSL installations require a Telkom line, which can take up to four months to have installed with Telkom, and require you to have a landline, in your name, at your new home, before we can even place the order. Because of this it is better for you to simply cancel your current service and visit our ADSL page to order a new ADSL product from scratch.

Yes, but only up until we have placed your order with our underlying infrastructure provider. Once we have placed the order with the underlying infrastructure provider we won’t be able to change the dates.

We will place the order with the underlying infrastructure provider based on your desired activation date and their standard lead time. For example: Vuma have a 14 day lead time. So if you tell us you want your activation to be the first of June, we will place your order with them on the 17th of May, so that it will be ready in time for you. The lead times on the various underlying infrastructure providers are as follows:

• Vuma: 14 days
• Vuma Aerial: 30 days
• Octotel: 14 days
• Frogfoot: 30 days
• Openserve: 7 days
• Evotel: 10 days
• Maboneng: 7 days
• SADV: 14 days
• Teralink: 14 days
• Mitsol: 7 weeks
• Clear Access: 14 days
• Lightstruck: 14 days

If the person moving into your old home wants to take over your Fibre service, you can simply print this Change of Ownership form and let them fill it in and send it back to us.

We will do our level best to get your service up and running as near as possible to your move in date.

If you place your order within the timeframes for delivery / installation, as laid out by our underlying infrastructure providers, you should be ready to roll when you move in.

The lead times on the various underlying infrastructure providers are as follows:

• Vuma: 14 days
• Vuma Aerial: 30 days
• Octotel: 14 days
• Frogfoot: 30 days
• Openserve: 7 days
• Evotel: 10 days
• Maboneng: 7 days
• SADV: 14 days
• Teralink: 14 days
• Mitsol: 7 weeks
• Clear Access: 14 days
• Lightstruck: 14 days