Webafrica’s Fixed LTE hooks you up with fast internet where you least expect it, with an ever-expanding network to keep you connected.
Our Fixed LTE service uses hassle-free mobile technology rather than complicated cables. Your path to the internet is airborne, straight from your router to your nearest LTE tower.
No Landline, no cables, no landlord approval, no lengthy contracts, nada! Just you, your SIM-powered router and your wandering mind. All delivered to your door, up and running, within 5 business days of your successful order. Well, we deliver the Fixed LTE, not the wandering mind. That’s up to you.
Our Fixed LTE network coverage is expanding fast, and our infrastructure providers are constantly updating their maps. To find out if you’re covered simply enter your street address into the search bar below and we’ll check if you can get Fixed LTE. Alternatively, find your house on our LTE map and pin it to see what’s available.
Once you’ve found which LTE service is in your area, just choose the package that suits you best. To complete your order you will be required to RICA your Fixed LTE account, but don’t worry, we’ve made this process easy. Then all you need to do is pay the once off connection and delivery fee, and we’ll get you connected!
We aim to courier all LTE products within 5 business days of the successful order. Make sure you have your ID and proof of residence ready to present to the courier. They will check that these match the RICA documents you’ve given us. When it arrives, open the box, insert your SIM, and turn on your LTE router!
To make sure we can offer Fixed LTE to as many areas as possible, we are constantly updating our partnerships and services.
Take a look at the different packages we currently have on offer:
Everyone’s different, including our different underlying network providers - so the LTE router we supply you with all depends on which provider is available in your area.
All Webafrica packages on the Telkom LTE network come with the premium Huawei B525 router worth R1999. The router remains the property of Webafrica, which is good for you because it means it is fully insured. If anything goes wrong - send it back and we’ll replace it.
Your router is free to use as long as you have your active Webafrica Telkom LTE service. If you cancel - simply send it back to us, or you may choose to purchase it.
All routers are supplied subject to availability and substitution may occur.
Our Cell C packages offer you the option of taking a premium ZTE MF253 router (Free-to-use on all packages 100GB or larger) worth R1999.
The router remains the property of Webafrica, which is good for you because it means it is fully insured. If anything goes wrong - send it back and we’ll replace it.
Your router is free to use as long as you have your active Webafrica Cell C LTE service.
All routers are supplied subject to availability and substitution may occur.
If your package doesn’t qualify for a free-to-use router, you are welcome to purchase one from us, once-off.
Our Fixed LTE solution is around 3 times faster than your average ADSL line. You can easily experience speeds up to 25 Mbps.
Webafrica Fixed LTE is completely wireless. No more worrying about copper theft and slow speeds due to degrading copper.
As soon as the service is activated and your router is delivered, you’ll have internet! No more waiting around for lines to be installed.
Got a holiday home? Because your Fixed LTE device does not require a telephone line, you’ll be able to remain connected, provided you are within your infrastructure providers’ covered area.
Get more bang for your buck and say goodbye to sketchy internet connectivity with one of our premium-grade wireless LTE routers.
No more tripping over clunky wires. Our routers are wireless and only require an active SIM card (and electricity) to work.
South African RICA law dictates that we must make use of an external third party courier. While we try to team up with the fastest and most reliable resources, we are ultimately at their mercy for the delivery of your LTE SIM and router.
With Telkom LTE deliveries, you will be given a number to SMS if you need to make any changes to the delivery time or place.
Most orders are delivered within 3-5 days of successfully placing your order.LTE is capable of up to 50Mbps. If the network is congested, or you are located far from the tower, or if there is bad weather in your area, you may experience slower speeds.
Our Cell C customers can expect an average download speed of between 4-50Mbps. Our Telkom customers can expect an average download speed of between 10-25 Mbps.All of our data packages are month-to-month, so you need only give one calendar month’s notice should you wish to cancel.
If you do decide to cancel your LTE service or if your account falls into a suspended state for longer than 30 days, you will be billed for your router.
Alternatively, you may choose to return your router to us (at your own expense) and we will then credit this amount back to you. If you did not take one of our routers, and were thus given a credit on your account, then this amount will be clawed back upon cancellation.
Please ensure that the LAN cable and anything else which came in the router box is returned or these items will be billed to your account.A maximum of 3 per customer is allowed.
After rigorous testing we’ve seen speeds of up to 25Mbps depending on various factors (proximity to tower, where the router is placed in the home, interference from Mother Nature etc). In general our customers get around 20Mbps.
Going on holiday to Plett? Pack it up and take it with you. Fixed LTE works anywhere within the underlying infrastructure provider’s coverage area (remember our coverage maps expand weekly, so check back at any time to see if your next destination is covered).
That said, our Fixed LTE is designed to be a fixed home-based product and it can take up to 24 hours to connect to the new tower if you do move it.Yes, you need to provide Webafrica with an electronic copy of your ID and proof of address that is less than three months old. Once you have ordered, you will automatically be prompted by email to RICA, the documents can then be uploaded in our Customer Zone.
You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.
The documents you present to the courier must match the documents you have provided electronically.We don’t do long, drawn-out contracts. If for whatever reason you wish to cancel, all that is required is a calendar month’s notice.
Remember that your router is free-to-use, so if you cancel you will have to either buy it or send it back to us in its original condition.
On the Telkom LTE Network: All of our Fixed LTE packages on the Telkom LTE network come with a premium free-to-use router.
On the Cell C Network: Our Cell C Fixed LTE SIM works in any LTE enabled router. Packages over 100GB come with a free-to-use router.
If you already have a router for LTE - use it! We will credit your account with up to R500 just because you used your own router.
If you don't have an LTE enabled router at home - that's okay. You can choose to take one of our free-to-use routers with any data package of 100GB / month or more.
All routers remain the property of Webafrica and are fully insured by us, so if anything happens to yours - let us know and we’ll get it fixed or replace it
If you cancel your Fixed LTE package (or fall into a suspended state for longer than 30 days) you can choose to purchase your router from us, or simply return it in good condition, in its original packaging.
On Telkom LTE: Your Top-Up Data will be used up after your monthly allocated data, on a first in, first out basis. Your Anytime Top-Up data is available for 61 days before it expires. Night Surfer Top-Up data does not roll over, and will expire within 30 days of purchase.
On the Telkom LTE packages, you are buying a bundled data package which consists of an “Anytime” monthly data allocation and a “Night Surfer” data allocation. For example:
If you have the 20GB+10GB package, you are in fact buying a (10GB Inclusive+10GB Bonus) package and a (5GB Inclusive+5GB Bonus) Night Surfer component.
The “burndown” or data usage on these packages works as follows:On Cell C: Monthly allocated Data is used first, then any top-up data you may have on your account.
If you’re not entirely satisfied with your Cell C LTE service, you have seven days from the delivery of your router to cancel the service and receive a full refund. We will then arrange to collect your router from you and your first month’s data invoice will be refunded. If you choose to cancel after this window, you will need to give a full calendar month’s notice, and you will not be refunded.
The Telkom LTE service does not currently offer this 7-Day return policy.When you top up your Telkom LTE account you will have the option of choosing any of the standard Telkom data packages at a once-off cost.
How to Top Up
Your Top-Up Options are:
Webafrica provide various different routers, depending on the network you have available, and stock availability.
The ZTE MF253, the Huawei B525 and the Huawei B315 all support Fibre connections.Yes, we pro-rata our Fixed LTE services. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.
Upgrades are free and are scheduled for the end of the month. You can top-up at any time while you wait for your upgrade.
Downgrades on the Cell C network are scheduled for month end.
Our Telkom LTE service does not support downgrades.By logging into your Customer Zone, you can view your usage, upgrade or downgrade and purchase top-up data. We’ll send you a link to your Customer Zone as soon as you’ve ordered.
Yes.
On our Cell C packages your top-up data expires 30 days from the date of purchase.
On our Telkom LTE packages your anytime top-up data expires 31 days from date of purchase.
On our Cell C packages: Unused data does not roll over.
On our Telkom packages: Unused anytime data will expire 61 days from allocation.
Unused bonus data does not roll over.3 to 5 business days after you have successfully RICA’d (Stock dependant).
The SIM will automatically activate within 24 hours after delivery, provided it is inserted into your router.
If you fail to insert the SIM into the router and turn it on in the first 24 hours- it will not activate and your service will be cancelled.All our LTE packages are month-to-month, so you only need to give one calendar month’s notice in order to cancel your data plan.
The router supplied to you by Webafrica remains the property of Webafrica. If you choose to cancel your service (or fall into a suspended state for longer than 30 days), you will be charged for it, or you may choose to return it to us in its original packaging.
Please ensure that the LAN cable and anything else which came in the router box is returned or these items will be billed to your account.
If you did not take a router and you received a credit to your account (R250 or R500) instead, this amount will be clawed back if you choose to cancel your service within 12 months of activation.
Why not speak to our Fixed LTE team and they will help you select the package best suited to you?
