Webafrica’s Fixed LTE hooks you up with fast internet where you least expect it, with an ever-expanding network to keep you connected.
Our Fixed LTE service uses hassle-free mobile technology rather than complicated cables. Your path to the internet is airborne, straight from your router to your nearest LTE tower.
No Landline, no cables, no landlord approval, no lengthy contracts, nada! Just you, your SIM-powered router and your wandering mind. All delivered to your door, up and running, within 5 business days of your successful order. Well, we deliver the Fixed LTE, not the wandering mind. That’s up to you.
Our Fixed LTE network coverage is expanding fast, and our infrastructure providers are constantly updating their maps. To find out if you’re covered simply enter your street address into the search bar below and we’ll check if you can get Fixed LTE. Alternatively, find your house on our LTE map and pin it to see what’s available.
Once you’ve found which LTE service is in your area, just choose the package that suits you best. To complete your order you will be required to RICA your Fixed LTE account, but don’t worry, we’ve made this process easy. Then all you need to do is pay the once off connection and delivery fee, and we’ll get you connected!
We aim to courier all LTE products within five business days of the successful order. Make sure you have your ID and proof of residence ready to present to the courier. They will check that the RICA documents match. If you’ve ordered a premium router through us, you can open the box when it arrives, insert your SIM and turn it on!
Take a look at the different packages we currently have on offer:
Sign up for our Uncapped LTE package and get a free-to-use router (saving you a once-off fee of R1499). Only available to the first 1500 orders. Enter your address to see if you qualify.
You pay a once-off fee of R1499 for a premium LTE Router
& then a monthly fee for your package
You pay a once-off fee of R999 for a refurbished LTE router plus the monthly package fee. All routers are cleaned, reset to factory settings and come with a one year guarantee.
MTN Fixed LTE only works on certain LTE routers. Please ensure that if you take our SIM only deal that you have one of the approved routers
You pay a once-off fee of R1499 for a premium LTE router plus the monthly package fee.
You pay a once-off fee of R999 for a refurbished LTE router plus the monthly package fee. All routers are cleaned, reset to factory settings and come with a one year guarantee.
If you already have a router - no problem! You can use any router, anywhere in South Africa, with your brand new Telkom SIM.
Should you decide to buy one of our premium routers for a once-off R1499 (incl. VAT), you will receive one of the following routers (depending on availability):
Buy one of our recycled Telkom approved routers for just R999 and help us make the planet less cluttered.
All routers are properly cleaned and reset to factory settings and come with a one year guarantee.
When taking a free-to-use router on our MTN uncapped, you will receive on of the following MTN approved Routers
Our Fixed LTE solution is around 3x faster than your average ADSL line. On Telkom you can easily experience speeds between 10Mbps to 25Mbps and on MTN, between 10Mbps to 30Mbps, with a max of 150Mbps.
Webafrica Fixed LTE is completely wireless. No more worrying about copper theft and slow speeds due to degrading copper.
As soon as the service is activated and your router is delivered, you’ll have internet! No more waiting around for lines to be installed.
Do you have a holiday home? Nice one. Because your Fixed LTE router does not require a telephone line, you’ll be able to stay connected, but only if you are within your infrastructure provider’s covered area.
NOTE: Only applies to Telkom Fixed LTE packagesGet more bang for your buck and say goodbye to sketchy internet connectivity with one of our wireless LTE routers for R1499 or a refurbished one for only R999 (or free-to-use if you’re an MTN Uncapped customer).
No more tripping over clunky wires. Our routers are wireless and only require an active SIM card (and electricity) to work.
South African RICA law dictates that we must make use of an external third party courier. While we try to team up with the fastest and most reliable resources, we are ultimately at their mercy for the delivery of your LTE SIM and router.
With Telkom LTE deliveries, you will be given a number to SMS if you need to make any changes to the delivery time or place.
Most orders are delivered within 3-5 days of successfully placing your order.LTE is capable of up to 50Mbps. If the network is congested, or you are located far from the tower, or if there is bad weather in your area, you may experience slower speeds.
Our Cell C customers can expect an average download speed of between 4-50Mbps. Our Telkom customers can expect an average download speed of between 10-25 Mbps.All of our data packages are month-to-month, so you need only give one calendar month’s notice should you wish to cancel.
If you do decide to cancel your LTE service or if your account falls into a suspended state for longer than 30 days, you will be billed for your router.
Alternatively, you may choose to return your router to us (at your own expense) and we will then credit this amount back to you. If you did not take one of our routers, and were thus given a credit on your account, then this amount will be clawed back upon cancellation.
Please ensure that the LAN cable and anything else which came in the router box is returned or these items will be billed to your account.A maximum of three per customer is allowed.
We’ve run rigorous tests on both networks and have found the following:
Telkom’s Fixed LTE service works anywhere within Telkom’s coverage area. (Remember, their coverage maps expand weekly so check back at any time to see if your next destination is covered). That said, our Fixed LTE is designed to be a fixed home-based product and it can take up to 24 hours to connect to a new tower if you do move it.
MTN:MTN’s Fixed LTE service is designed to be used at your home or office. Remember, the SIM card will be locked to the location you provided during sign-up and as a result your Fixed LTE services will ONLY work at this location.
Yes, you need to provide Webafrica with an electronic copy of your ID and proof of address that is less than three months old. Once you have ordered, you will automatically be prompted by email to RICA, the documents can then be uploaded in our Customer Zone.
You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.
The documents you present to the courier must match the documents you have provided electronically.We don’t do long, drawn-out contracts. If for whatever reason you wish to cancel, all that is required is a calendar month’s notice.
Our LTE packages comprise of Anytime Data and Night Surfer Data (of equal values - such as 20GB Anytime + 20 GB Night Surfer). We offer top ups on all our network provider services.
Our uncapped MTN package does not have Night Surfer data allocated.
Expiry Dates Telkom:Your package will reset to 10Mbps for 200GB the 1st of each month.
Usage Burndown Telkom LTE Data is used as follows:We provide top up options for all our LTE providers.
Telkom: (Anytime Data + Night Surfer Data)Anytime Data expires 61 days from purchase. Night Surfer data expires 30 days from purchase.
Anytime Data expires 30 days from purchase.
Top ups can take up to 10 minutes to reflect.
Yes, we apply pro-rata to both the data and cost of our Fixed LTE services. This means that if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.
Your first Invoice amount: Your LTE service (R400/month) activates on 15 August. Since we bill in advance, you will receive a pro-rata invoice for the 16 days this service has been active this month. Your pro-rata invoice will be R206.45 [(R400 / 31 days) X (16 days)]
Your first data allocation: Your LTE service (40GB + 40GB/month) activates on 15 August. Since our packages are monthly, you will receive a pro-rata data allocation for the 16 days this service has been active this month. Your pro-rata data will be 20.64GB + 20.64GB [(40GB / 31 days) X (16 days)]Upgrades are scheduled for the end of the month. You can top up at any time while you wait for your upgrade and your top up will carry over to your new package (if there is any data left) once the upgrade is complete.
Telkom Downgrades:Our Telkom LTE service does not currently support downgrades.
MTN Upgrades:Upgrades are done immediately (within 10 minutes of the request).
MTN Downgrades:Our MTN LTE service downgrades will be done at the end of the month.
By logging into your Customer Zone, you can view your usage, upgrade / downgrade and purchase top up data. We’ll send you a link to your Customer Zone as soon as you’ve ordered.
Once your service has been RICA’d, it could take up to 3-5 business days for delivery.
All our LTE packages are month-to-month, so you only need to give one calendar month’s notice when cancelling.
If you have one of our free-to-use premium routers (not purchased), you will be required to return (in its original condition) within 20 days of your service being cancelled.
The Fair Usage Policy (FUP) is our super simple way of protecting the integrity of the Webafrica network. As with all acceptable usage policies, if you use more than a certain, predetermined “fair” amount of data (your FUP threshold) in a given time frame, you stand to be restricted to slower speeds during peak times, in order to allow other users to access the network fairly.
The MTN Uncapped package will come at a speed of 10Mbps with a 200GB data threshold for new customers. Upgrades on this package will be available: Uncapped Premium at a speed of 10Mbps for 350GB and Uncapped Pro at a speed of 10Mbps for 500GB. Once you have reached your threshold, your speed will drop to 1Mbps.
How will I know I’m about to get FUP'ed?We will send you notifications via Email when you reach 70%, 80%, 90% and 100% of your FUP threshold and notifications via SMS when you reach 90% and 100% of your threshold. You can then choose to upgrade or continue on FUP’ed speeds. If you remain over your FUP threshold you will receive these notifications every ten days. You may opt out of these notifications in your Internet Usage Tracker if you do not wish to receive them.
You will have 10 Mbps up until 200GB. Once you’ve hit this threshold, your speed will drop to 1 Mbps. Once active you can choose to upgrade to one of our other uncapped packages - Uncapped Premium (Max speed possible for 350GB thereafter FUP kicks in and reduces speed to 1Mbps or Uncapped Pro (Max speed for 500GB thereafter FUP kicks in and reduces speed to 1Mbps). Your threshold is automatically refreshed at the beginning of each month.
Our premium LTE routers are exactly that: free-to-use for as long as you are with Webafrica and using the relevant service. If you cancel your service you will be billed for your router, or you may return it to us in its original condition, in its original packaging.
