FIXED LTE.

A maximum of three per customer is allowed.

We’ve run rigorous tests on both networks and have found the following:

• Telkom: Enjoy speeds as high as 25Mbps, with an average of 20Mbps.
• MTN (Capped Packages): We’ve seen speeds up to 150Mbps, with an average of around 30Mbps.
• MTN (Uncapped): You will have 10 Mbps up until 200GB. Once you’ve hit this threshold, your speed will drop to 1 Mbps. Once active you can choose to upgrade to one of our other uncapped packages - Uncapped Premium (Max speed possible for 350GB thereafter FUP kicks in and reduces speed to 1Mbps or Uncapped Pro (Max speed for 500GB thereafter FUP kicks in and reduces speed to 1Mbps). Your threshold is automatically refreshed at the beginning of each month.

Speeds depend on various factors (proximity to LTE tower, the location of the router in the home, interference from mother nature etc).

Telkom:

Telkom’s Fixed LTE service works anywhere within Telkom’s coverage area. (Remember, their coverage maps expand weekly so check back at any time to see if your next destination is covered). That said, our Fixed LTE is designed to be a fixed home-based product and it can take up to 24 hours to connect to a new tower if you do move it.

MTN:

MTN’s Fixed LTE service is designed to be used at your home or office. Remember, the SIM card will be locked to the location you provided during sign-up and as a result your Fixed LTE services will ONLY work at this location.

Yes, you need to provide Webafrica with an electronic copy of your ID and proof of address that is less than three months old. Once you have ordered, you will automatically be prompted by email to RICA, the documents can then be uploaded in our Customer Zone.

You will also be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person.

The documents you present to the courier must match the documents you have provided electronically.

We don’t do long, drawn-out contracts. If for whatever reason you wish to cancel, all that is required is a calendar month’s notice.

Data Breakdown

Our LTE packages comprise of Anytime Data and Night Surfer Data (of equal values - such as 20GB Anytime + 20 GB Night Surfer). We offer top ups on all our network provider services.

Our uncapped MTN package does not have Night Surfer data allocated.

Expiry Dates Telkom:

• Monthly Anytime Data Allocation: at the end of the following month.
• Monthly Night Surfer Data Allocation: at the end of the current month.
• Top up Anytime Data Allocation: 61 days from purchase.
• Monthly Night Surfer Data Allocation: 30 days from purchase.

MTN:

• Monthly Anytime Data Allocation: at the end of the following month.
• Monthly Night Surfer Data Allocation: at the end of the following month.
• Top up Data Allocation: 30 days from purchase.

MTN Uncapped

Your package will reset to 10Mbps for 200GB the 1st of each month.

Usage Burndown Telkom LTE Data is used as follows:

• Roll-over Anytime Data and then current month Anytime Data (between 7 a.m - 11:59 p.m / all hours if the Night Surfer Data is depleted.
• Night Surfer Data (between 00:00 a.m - 7 a.m)
• Top Up Data

MTN LTE Data is used as follows:

• Current month Anytime Data (between 5 a.m. - 11:59 p.m. / all hours if the Night Surfer Data is depleted) and then roll-over Anytime Data.
• Night Surfer Data (between 00:00 a.m. - 5 a.m.)
• Top Up Data will be used last

MTN Uncapped Data:

• Your uncapped data will run at a speed of 10Mbps until you hit your FUP threshold, at which point your speed will slow down to 1Mbps.
• No top up available for this package as it uncapped but you can upgrade your package in your Customer Zone.

We provide top up options for all our LTE providers.

Telkom: (Anytime Data + Night Surfer Data)

Anytime Data expires 61 days from purchase. Night Surfer data expires 30 days from purchase.

• 5GB (Anytime Data) + 5GB (Night Surfer Data) @R99 once-off
• 10GB (Anytime Data) + 10GB (Night Surfer Data) @R149 once-off
• 20GB (Anytime Data) + 20GB (Night Surfer Data) @ R249 once-off
• 40GB (Anytime Data) + 40GB (Night Surfer Data)@ R359 once-off
• 60GB (Anytime Data) + 60GB (Night Surfer Data)@ R449 once-off
• 80GB (Anytime Data) + 80GB (Night Surfer Data) @ R559 once-off
• 120GB (Anytime Data) + 120GB (Night Surfer Data) @ R759 once-off
• 220GB (Anytime Data) + 220GB (Night Surfer Data) @ R1059 once-off

MTN: (Anytime Data ONLY)

Anytime Data expires 30 days from purchase.

Top ups can take up to 10 minutes to reflect.

• 5GB (Anytime Data) @ R50 once-off
• 10GB (Anytime Data) @ R90 once-off
• 50GB (Anytime Data) @ R300 once-off
• 100GB (Anytime Data) @ R600 once-off

Yes, we apply pro-rata to both the data and cost of our Fixed LTE services. This means that if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.

Your first Invoice amount: Your LTE service (R400/month) activates on 15 August. Since we bill in advance, you will receive a pro-rata invoice for the 16 days this service has been active this month. Your pro-rata invoice will be R206.45 [(R400 / 31 days) X (16 days)]

Your first data allocation: Your LTE service (40GB + 40GB/month) activates on 15 August. Since our packages are monthly, you will receive a pro-rata data allocation for the 16 days this service has been active this month. Your pro-rata data will be 20.64GB + 20.64GB [(40GB / 31 days) X (16 days)]

Telkom Upgrades:

Upgrades are scheduled for the end of the month. You can top up at any time while you wait for your upgrade and your top up will carry over to your new package (if there is any data left) once the upgrade is complete.

Telkom Downgrades:

Our Telkom LTE service does not currently support downgrades.

MTN Upgrades:

Upgrades are done immediately (within 10 minutes of the request).

MTN Downgrades:

Our MTN LTE service downgrades will be done at the end of the month.

By logging into your Customer Zone, you can view your usage, upgrade / downgrade and purchase top up data. We’ll send you a link to your Customer Zone as soon as you’ve ordered.

Once your service has been RICA’d, it could take up to 3-5 business days for delivery.

All our LTE packages are month-to-month, so you only need to give one calendar month’s notice when cancelling.

If you have one of our free-to-use premium routers (not purchased), you will be required to return (in its original condition) within 20 days of your service being cancelled.

The Fair Usage Policy (FUP) is our super simple way of protecting the integrity of the Webafrica network. As with all acceptable usage policies, if you use more than a certain, predetermined “fair” amount of data (your FUP threshold) in a given time frame, you stand to be restricted to slower speeds during peak times, in order to allow other users to access the network fairly.

The MTN Uncapped package will come at a speed of 10Mbps with a 200GB data threshold for new customers. Upgrades on this package will be available: Uncapped Premium at a speed of 10Mbps for 350GB and Uncapped Pro at a speed of 10Mbps for 500GB. Once you have reached your threshold, your speed will drop to 1Mbps.

How will I know I’m about to get FUP'ed?

We will send you notifications via Email when you reach 70%, 80%, 90% and 100% of your FUP threshold and notifications via SMS when you reach 90% and 100% of your threshold. You can then choose to upgrade or continue on FUP’ed speeds. If you remain over your FUP threshold you will receive these notifications every ten days. You may opt out of these notifications in your Internet Usage Tracker if you do not wish to receive them.

You will have 10 Mbps up until 200GB. Once you’ve hit this threshold, your speed will drop to 1 Mbps. Once active you can choose to upgrade to one of our other uncapped packages - Uncapped Premium (Max speed possible for 350GB thereafter FUP kicks in and reduces speed to 1Mbps or Uncapped Pro (Max speed for 500GB thereafter FUP kicks in and reduces speed to 1Mbps). Your threshold is automatically refreshed at the beginning of each month.

Our premium LTE routers are exactly that: free-to-use for as long as you are with Webafrica and using the relevant service. If you cancel your service you will be billed for your router, or you may return it to us in its original condition, in its original packaging.