WHAT THE FUP IS A FUP?

EVERYTHING YOU NEED TO KNOW

ABOUT OUR FAIR USAGE POLICY.

We like to keep things simple. So, here are three simple explanations to help you get to grips with our easy FUP.

Watch and Learn

Let Bill explain the FUP to you in just 2 minutes.

FUP by Images

Let us explain it to you visually.

Webafrica Fair Usage Policy

NB: If our network is under considerable load, all services (capped and uncapped) could be impacted and potentially experience slower speeds, regardless of your FUP status.

What the FUP is the FUP?

The Fair Usage Policy (FUP) is our super simple way of protecting the integrity of the Webafrica network.

As with all acceptable usage policies, if you use more than a certain, predetermined “fair” amount of data (your FUP threshold) in a given timeframe, you stand to be restricted to slower speeds during peak times, in order to allow other users to access the network fairly.

Each line speed has its own FUP threshold, and because we don’t all have the same data needs, we offer three distinct packages which have different thresholds on the same line speed.

What is my FUP threshold?

Your Openserve threshold (based on 30 day rolling window)

Fibre:

Uncapped Package Speed Uncapped Uncapped Premium
10Mbps 100 GB Unlimited
20Mbps 200GB Unlimited
40Mbps 250GB Unlimited
100Mbps 300GB Unlimited
200Mbps 500GB Unlimited

ADSL:

Uncapped ADSL Speed Uncapped Uncapped Premium Uncapped Pro
1Mbps 30GB 50GB Unlimited
2Mbps 40GB 60GB Unlimited
4Mbps 70GB 185GB Unlimited
8Mbps 80GB 250GB Unlimited
10Mbps 100GB 370GB Unlimited
20Mbps 200GB 475GB Unlimited
40Mbps 250GB 1025GB Unlimited

Good to Know:

If you are on one of our packages which carries a FUP, your usage between midnight and 06:00 am every day does not affect your rolling FUP threshold. So, if you are planning downloads make sure you schedule them for these times, and they won't have an impact on your FUP status.

The FUP thresholds:

All thresholds are based on data consumption over a 30 day rolling window. This means that your data consumption is NOT calculated from the first of the month to the end of the month. Your data consumption is based on the last 30 days of usage, regardless of the date. For example, if today is the 15th of June, your data consumption is measured from 30 days prior to this day, so from the 15th of May, and not from the 1st of June. This 30 day window "rolls" forwards every day. It is a 30 day rolling window.

For even more details on how it all works, visit our Legal Page here.