We want to keep it simple, so here are three quick and easy explanations of FUP - you choose which one you prefer!

Watch and Learn

Let Will explain the FUP to you in just two minutes:

Easy Peasy FUP graphic

For a visual presentation… we’ve bubbled it up:

Webafrica Fair Usage Policy

NB: If our network is under considerable load, all services (capped and uncapped) could be impacted and potentially experience slower speeds, regardless of your FUP status.

What the FUP is the FUP?

The Fair Usage Policy (FUP) is our super simple way of protecting the integrity of the Webafrica network. As with all acceptable use policies, if you use more than a certain, predetermined ‘fair’ amount of data in a given timeframe, your line speed could slow down during peak times, in order to allow other users to access the network fairly.

Each line speed has its own FUP threshold, and because we don’t all have the same data needs, we offer distinct packages with different thresholds on the same line speed.

What is my FUP threshold?


We currently offer two uncapped categories for our 10 Mbps Openserve package - Uncapped and Uncapped Premium. The standard 10 Mbps Uncapped package carries a FUP threshold of 150GB. The 10 Mbps Uncapped Premium package carries no FUP. All other Openserve packages (20 Mbps and above) have no FUP applied.

Please Note: We only apply FUP on our 10 Mbps Uncapped Fibre package on the Openserve infrastructure. No other Fibre providers have a FUP threshold.

Good to Know: If you are on the 10 Mbps Uncapped package which carries a FUP, your usage between midnight and 06:00 am every day does not affect your rolling FUP threshold. So, if you are planning downloads, make sure you schedule them for these times so they won’t impact your FUP status.

Uncapped Package Speed Uncapped Uncapped Premium
10Mbps 100 GB Unlimited
20Mbps 200GB Unlimited
40Mbps 250GB Unlimited
100Mbps 300GB Unlimited
200Mbps 500GB Unlimited


Uncapped ADSL Speed Uncapped Uncapped Premium Uncapped Pro
1Mbps 30GB 50GB Unlimited
2Mbps 40GB 60GB Unlimited
4Mbps 70GB 185GB Unlimited
8Mbps 80GB 250GB Unlimited
10Mbps 100GB 370GB Unlimited
20Mbps 200GB 475GB Unlimited
40Mbps 250GB 1025GB Unlimited

Good to Know:

If you are on one of our packages which carries a FUP, your usage between midnight and 06:00 am every day does not affect your rolling FUP threshold. So, if you are planning downloads make sure you schedule them for these times, and they won't have an impact on your FUP status.

The FUP thresholds:

All thresholds are based on data consumption over a 30 day rolling window. This means that your data consumption is NOT calculated from the first of the month to the end of the month. Your data consumption is based on the last 30 days of usage, regardless of the date. For example, if today is the 15th of June, your data consumption is measured from 30 days prior to this day, so from the 15th of May, and not from the 1st of June. This 30 day window "rolls" forwards every day. It is a 30 day rolling window.

For even more details on how it all works, visit our Legal Page here.