We like to keep things simple. So, here are three simple explanations to help you get to grips with our easy FUP.
Let Bill explain the FUP to you in just 2 minutes.
Let us explain it to you visually.
NB: If our network is under considerable load, all services (capped and uncapped) could be impacted and potentially experience slower speeds, regardless of your FUP status.
The Fair Usage Policy (FUP) is our super simple way of protecting the integrity of the Webafrica network. We have done away with the complicated 5 Star Rating system which used to govern our Home Uncapped users and the complicated Three Tier system which used to govern our Business Uncapped packages.
As with all acceptable usage policies, if you use more than a certain, pre-determined “fair” amount of data (your FUP threshold) in a given timeframe, you stand to be restricted to slower speeds during peak times, in order to allow other users to access to the network fairly.
Each line speed has its own FUP threshold, and because we don’t all have the same data needs, we offer three distinct packages which have different thresholds on the same line speed.
Anyone who was previously (before May 2018) on our Uncapped Home package will automatically be moved to the Uncapped Premium category on our new package structure.
Anyone who was previously (before May 2018) on our Uncapped Business package will automatically be moved to the Uncapped Pro category. This has no FUP threshold – which means you have unshaped, unrestricted bandwidth all the time.
Your Openserve threshold (based on 30 day rolling window)
|Line Speed (ADSL/Fibre)||Uncapped Threshold||Uncapped Premium Threshold||Uncapped Pro Threshold|
|1 Mbps (ADSL)||30 GB||50 GB||Infinite|
|2 Mbps (ADSL)||40 GB||60 GB||Infinite|
|4 Mbps (ADSL/Fibre)||70 GB||185 GB||Infinite|
|8 Mbps (ADSL)||80 GB||250 GB||Infinite|
|10 Mbps (ADSL/Fibre)||100 GB||370 GB||Infinite|
|20 Mbps (VDSL/Fibre)||200 GB||475 GB||Infinite|
|40 Mbps (VDSL/Fibre)||250 GB||1025 GB||Infinite|
|100 Mbps (Fibre)||300 GB||1300 GB||Infinite|
|200 Mbps (Fibre)||500 GB||2000 GB||Infinite|
Good to Know:
If you are on one of our packages which carries a FUP, your usage between midnight and 06:00 am every day does not affect your rolling FUP threshold. So, if you are planning downloads make sure you schedule them for these times, and they won't have an impact on your FUP status.
The FUP thresholds:
All thresholds are based on data consumption over a 30 day rolling window. This means that your data consumption is NOT calculated from the first of the month to the end of the month. Your data consumption is based on the last 30 days of usage, regardless of the date. For example, if today is the 15th of June, your data consumption is measured from 30 days prior to this day, so from the 15th of May, and not from the 1st of June. This 30 day window "rolls" forwards every day. It is a 30 day rolling window.
For even more details on how it all works, visit our Legal Page here.