We like to keep things simple. So, here are three simple explanations to help you get to grips with our easy FUP.
Let Bill explain the FUP to you in just 2 minutes.
Let us explain it to you visually.
NB: If our network is under considerable load, all services (capped and uncapped) could be impacted and potentially experience slower speeds, regardless of your FUP status.
The Fair Usage Policy (FUP) is our super simple way of protecting the integrity of the Webafrica network.
As with all acceptable usage policies, if you use more than a certain, predetermined “fair” amount of data (your FUP threshold) in a given timeframe, you stand to be restricted to slower speeds during peak times, in order to allow other users to access the network fairly.
Each line speed has its own FUP threshold, and because we don’t all have the same data needs, we offer three distinct packages which have different thresholds on the same line speed.
If you are an Openserve (Telkom) customer on an Uncapped package, then the FUP thresholds will apply to you.
If we supply you through any of our other Fibre infrastructure providers then you automatically fall into the “NO FUP” category and will not be affected by a FUP threshold.
Our current package categories on Openserve are Uncapped and Uncapped Premium.
If you are connected via the Openserve network on these packages will apply to you and you will have to choose one when signing up for your product. If you are connected through any of our other Fibre infrastructure providers you will automatically fall into the Uncapped Pro category.
Your Openserve threshold (based on 30 day rolling window)
|Uncapped Package Speed||Uncapped||Uncapped Premium|
|Uncapped ADSL Speed||Uncapped||Uncapped Premium||Uncapped Pro|
Good to Know:
If you are on one of our packages which carries a FUP, your usage between midnight and 06:00 am every day does not affect your rolling FUP threshold. So, if you are planning downloads make sure you schedule them for these times, and they won't have an impact on your FUP status.
The FUP thresholds:
All thresholds are based on data consumption over a 30 day rolling window. This means that your data consumption is NOT calculated from the first of the month to the end of the month. Your data consumption is based on the last 30 days of usage, regardless of the date. For example, if today is the 15th of June, your data consumption is measured from 30 days prior to this day, so from the 15th of May, and not from the 1st of June. This 30 day window "rolls" forwards every day. It is a 30 day rolling window.
For even more details on how it all works, visit our Legal Page here.