WHAT THE FUP IS A FUP?

EVERYTHING YOU NEED TO KNOW

ABOUT OUR FAIR USAGE POLICY.

We like to keep things simple. So, here are three simple explanations to help you get to grips with our easy FUP.

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FUP by Images

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Webafrica Fair Usage Policy

NB: If our network is under considerable load, all services (capped and uncapped) could be impacted and potentially experience slower speeds, regardless of your FUP status.

What the FUP is the FUP?

The Fair Usage Policy (FUP) is our super simple way of protecting the integrity of the Webafrica network. We have done away with the complicated 5 Star Rating system which used to govern our Home Uncapped users and the complicated Three Tier system which used to govern our Business Uncapped packages.

As with all acceptable usage policies, if you use more than a certain, pre-determined “fair” amount of data (your FUP threshold) in a given timeframe, you stand to be restricted to slower speeds during peak times, in order to allow other users to access to the network fairly.

Each line speed has its own FUP threshold, and because we don’t all have the same data needs, we offer three distinct packages which have different thresholds on the same line speed.

What is my FUP threshold?

Your Openserve threshold (based on 30 day rolling window)

Line Speed (ADSL/Fibre) Uncapped Threshold Uncapped Premium Threshold Uncapped Pro Threshold
1 Mbps (ADSL) 30 GB 50 GB Infinite
2 Mbps (ADSL) 40 GB 60 GB Infinite
4 Mbps (ADSL/Fibre) 70 GB 185 GB Infinite
8 Mbps (ADSL) 80 GB 250 GB Infinite
10 Mbps (ADSL/Fibre) 100 GB 370 GB Infinite
20 Mbps (VDSL/Fibre) 200 GB 475 GB Infinite
40 Mbps (VDSL/Fibre) 250 GB 1025 GB Infinite
100 Mbps (Fibre) 300 GB 1300 GB Infinite
200 Mbps (Fibre) 500 GB 2000 GB Infinite

Good to Know:

If you are on one of our packages which carries a FUP, your usage between midnight and 06:00 am every day does not affect your rolling FUP threshold. So, if you are planning downloads make sure you schedule them for these times, and they won't have an impact on your FUP status.

The FUP thresholds:

All thresholds are based on data consumption over a 30 day rolling window. This means that your data consumption is NOT calculated from the first of the month to the end of the month. Your data consumption is based on the last 30 days of usage, regardless of the date. For example, if today is the 15th of June, your data consumption is measured from 30 days prior to this day, so from the 15th of May, and not from the 1st of June. This 30 day window "rolls" forwards every day. It is a 30 day rolling window.

For even more details on how it all works, visit our Legal Page here.