It’s Lockdown but don’t panic! We are still here, the only difference is we are all in the comfort (and safety) of our own homes. Webafrica will keep offering the following services during this period:
All our underlying infrastructure providers have indicated that they will continue to provide Fibre installations, as per their agreed service times.
Their teams will come equipped with masks, surgical gloves, sanitiser and disinfectant.
See next regarding Router deliveries
All fixed LTE SIM and Router deliveries will continue and be delivered to your door within 5-14 business days. Please note that deliveries might be delayed during the Lockdown period.
Our support teams may now be working from the safety of their own homes but our hours remain the same.
Let us help you via our WhatsApp live chat support – it’s still our friendly agents, just in chat mode! Simply, add 021 464 9500 as a contact on your phone and send "Hi" to start the conversation. Support hours are Mon-Fri (7am-9am) and Sat, Sun and Public Holidays (8am-6pm).
Submit a ticket and our support team will get back to you. Please give us as much info as you can. Email support hours are Mon-Fri (8am-6pm) and Sat, Sun and Public Holidays (9:30am to 6pm).
Give us a call on 086 000 9500 and chat to one of our support agents in person (Mon-Fri, 8am-6pm)
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Webafrica offers various fibre internet packages on the Evotel Fibre network.
Evotel is committed to providing high-speed, reliable open access fibre connectivity to South African homes. Get speeds up to 200Mbps and enjoy a seamless internet experience.
Please note these packages are applicable to multi-dwelling buildings in residential areas e.g. apartments, complexes etc.
Please note these packages are applicable to freestanding dwellings in residential areas.
You pay a once-off fee of R1499 for a premium LTE Router then a monthly fee for your package
MTN Fixed LTE only works on certain LTE routers. Please ensure that if you take our SIM only deal that you have one of the approved routers
You pay a once-off fee of R1499 for a premium LTE router plus the monthly package fee.
If you already have a router - no problem! You can use any router, anywhere in South Africa, with your brand new Telkom SIM.
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South African RICA law dictates that we must make use of an external third party courier. While we try to team up with the fastest and most reliable resources, we are ultimately at their mercy for the delivery of your LTE SIM and router.
With Telkom LTE deliveries, you will be given a number to SMS if you need to make any changes to the delivery time or place.Most orders are delivered within 3-5 days of successfully placing your order.
LTE is capable of up to 50Mbps. If the network is congested, or you are located far from the tower, or if there is bad weather in your area, you may experience slower speeds.Our Cell C customers can expect an average download speed of between 4-50Mbps. Our Telkom customers can expect an average download speed of between 10-25 Mbps.
All of our data packages are month-to-month, so you need only give one calendar month’s notice should you wish to cancel.
If you do decide to cancel your LTE service or if your account falls into a suspended state for longer than 30 days, you will be billed for your router.
Alternatively, you may choose to return your router to us (at your own expense) and we will then credit this amount back to you. If you did not take one of our routers, and were thus given a credit on your account, then this amount will be clawed back upon cancellation.Please ensure that the LAN cable and anything else which came in the router box is returned or these items will be billed to your account.